Last mentioned: 3d ago
Policy Rollout
Lyft begins implementing new driver training and reporting tools across its US platform.
Lyft Policy Reinforcement
Lyft issues a definitive directive to drivers across major markets to enforce service animal access.
Settlement Announced
Lyft agrees to a nationwide settlement to resolve the civil rights investigation.
Lyft Competition
Lyft launches its 'Women+ Connect' feature in over 50 U.S. markets.
Nationwide Expansion
Uber announces the official rollout of the preference feature to all U.S. drivers.
AG Investigation
Minnesota Attorney General Keith Ellison launches a formal probe into Lyft's ADA compliance.
Initial Complaint
Alfred and his owner are denied a ride by a Lyft driver in Minneapolis.
Initial Pilot Launch
Uber begins testing the Women Rider Preference feature in select U.S. cities.
DOJ Uber Settlement
The DOJ reaches a settlement with Uber over wait-time fees for disabled passengers, setting a precedent for the industry.
NFB Settlement
Lyft settles with the National Federation of the Blind regarding service animal access policies.
ADA Enactment
The Americans with Disabilities Act is signed into law, protecting rights for service animal users.
Lyft has issued a definitive directive to its driver network, mandating the transport of passengers with service animals without exception. This move follows ongoing legal scrutiny regarding ADA compliance within the gig economy and underscores the platform's liability for driver conduct.
Lyft has finalized a settlement with the Minnesota Attorney General’s office following a civil rights investigation into the denial of rides for passengers with service animals. The agreement, sparked by an incident involving a service dog named Alfred, mandates nationwide policy overhauls and stricter enforcement of ADA compliance for the rideshare giant.
Uber has officially expanded its 'Women Rider Preference' feature to all U.S. markets, allowing women and non-binary drivers to prioritize female passengers. The nationwide rollout marks a strategic shift in how the platform balances driver safety with complex anti-discrimination and public accommodation laws.