HDC finds Healthcare NZ responsible for 12-hour care failure
New Zealand's Health and Disability Commissioner has found home-care provider Healthcare NZ responsible after a tetraplegic client was left alone for more than 12 hours. The ruling clarifies the duty of care owed to vulnerable consumers under 24-hour ACC-funded arrangements. For legal and regulatory professionals, it sets a precedent on rostering failures and the inadequacy of 'staff shortages' as a defense.